Connecting People to Services

The mission of Help Central is to connect people in need with services that offer help.
Help Central is a local non-profit organization established to facilitate and improve public access to essential health and human services. We work with partner agencies to create a caring community that links individuals and families to the support services they need. By giving accurate information and connecting people to resources, we help strengthen families and our communities.

Help Central provides three ways that residents of Butte and Glenn counties can receive immediate information and support.
1- Call the 2-1-1 helpline 24 hours/day for live help
2- Text your zip code to 898211 for live help
3- Search the free public database at HelpCentral.org (211glenn.info or Butte211.org)

The HelpCentral.org website provides a way to quickly find low-cost and no-cost health and human services in Butte and Glenn counties. This free online resource can be accessed 24 hours a day, seven days a week by any Internet user. You can search for specific services, or browse categories to find information.

Everyone can find help fast

–Front-line staff providing information and assistance to the public
–Caseworkers making referrals to clients
–Individuals looking for services for themselves, friends, or family members

Comprehensive health and human service information

The database contains more than 750 programs providing services from over 400 agencies in Butte and Glenn counties. You can find services such as emergency food, parenting classes, recreational programs, support groups, drug treatment, tax assistance, in-home help, after school programs, hospice, counseling, and subsidized day care. The website identifies services for more than twenty specialized population groups such as families, seniors, or teens. Click the “Search Database” button to search for services.

A simple interactive resource directory

The site is searchable in three unique ways and information can be easily printed. You can search…

  • By category and subcategory,
  • By a keyword that describes the service you are seeking
  • By an agency or program name

These searches will zero in on specific services and enable you to find detailed program descriptions including eligibility, fee structure, telephone numbers, location of services, hours of operation, and agency contacts. You can quickly link to an agency’s website, e-mail address, and to Mapquest for finding directions. To maximize your search success, check out our search tips.

We keep the information up to date

Perhaps the best part of the searchable database is that the information is constantly being updated. New programs are added and corrections are made within days of receiving new information. Gathering accurate, in-depth information about every agency, program, service, and site in Butte and Glenn Counties is the ongoing goal for HelpCentral.org. A set of forms is available on this website to facilitate this process; or to list your services or request a correction, simply contact HelpCentral.org via e-mail or phone (dial 2-1-1 or 530-774-2191)

We offer training to agency staff

HelpCentral.org staff can provide trainings in using the website as an information and referral tool, including specific search tips. Agencies or groups interested in scheduling a free training at your workplace can contact us.

HelpCentral.org Project Coordination

Maintaining the HelpCentral.org web site and the 2-1-1 helpline has involved many players, including First 5 Butte County Children and Families Commission, Butte County Association of Governments, the Butte County Department of Employment and Social Services, Glenn County Health and Human Services, Glenn County Office of Education, United Way of Northern California, and many other partner agencies and funders.

2016 Annual Report